REVONET USER’S TERMS AND CONDITIONS
- Introductory provision
1.1.1. Revonet is a shopping portal that allows users to access the more advantageous offers and quality services offered by Suppliers. Revonet also process users orders and send them to suppliers.
1.2. Scope of the Terms
1.2.2. To the extent that they do not contradict each other, the provisions of these Terms and Conditions also apply to the following documents governing certain aspects of the relationship between the Provider, the Partner, the User and / or the Contractor, and the content of the mutual contractual arrangements, under the terms of these documents available at www. .revo-net.com
1.3. Interpretation of terms
1.3.1. Offer – product and service offered by suppliers placed on Revonet website;
1.3.2. Supplier – the one who placesoffers of products and services on Revonet website;
1.3.3. Portal – Revonet websiteavailable at www.revo-net.com;
1.3.4. Provider – European Joint Stock CompanyRevonet Holding SE with a registered capital of € 120,000,headquater at Křížovnická 86/6 Prague 110 00, Czech Republic, ID 07898401.
1.3.5. User – Internet user accessing Revonet sites to view product and service offers, order products and services, and submit comments and assessments of Supplier’s products and services;
- Registration of Users and Suppliers
2.1. User Registration
2.1.1. Use of the Portal for the Purpose of Viewing Offers is not subject to any User Registration and is not associated with any costs to the User, except for the costs of operating the device itself and the Internet connection.
2.1.2. Portal registration and creating a user account is as follows: registration through the registration interface with the input of the required data;
2.1.3. The following information is required to create a user account: Username; a valid email address; password.
2.1.4. The user logs in to the user account through the Portal interface and manages the data stored within the account.
2.2. Supplier Registration
2.2.1. In order to offer of products and services on the portal, Supplier is obliged to send the completed Request.
2.2.2. The Provider is entitled to refuse to register the Supplier and his / her request for offer bidding without giving any reason.
2.2.3. The terms and conditions of the Supplier regarding the registration and bidding is governed by the provisions of the General Terms and Conditions of Revonet for Supplier.
2.3. Supplier is entitled to create a user account.
- Product and service offers
3.1. Revonet only publishes offers of registered suppliers.
3.2. The user has the option of selecting the services offered by each supplier by selecting the relevant criteria, or by entering the service name or part of it in the Revonet search box.
3.3. For each Offer, at least the following information is provided: the name of the service or product; service specification, its meaning, advantage or saving for the user. price of service – is always listed as final price. The price of the service offered by the supplier on Revonet must never be higher than the price of the service offered at the supplier’s e-shop.
3.3.1. The Supplier is responsible for the proper provision of information that must be provided to the User.
3.4.1. Service or product that is offered by the Supplier on the Portal is with the best price.
3.4.2. The Supplier authorizes the Provider to provide information on its behalf through the Portal information in the sense §1811 and 1820 of the Civil Code, the provision of which is required by the Act before making a binding offer. The information is provided within the framework of individual offers and within these Terms and Conditions, in particular in Articles 4, 5 and 6.
3.4.3. Furthermore, the following information is provided to the User prior to sending an Order in the Basket interface: information on individual payment methods and their costs; information on individual modes of transport and delivery dates;
3.5. Sending an order by the user is considered a proposal to conclude a purchase agreement. The Provider shall immediately forward this proposal to the Supplier against whom it is directed. The Provider will send the User an e-mail with the summary of the order, including the identification of the selected service and supplier, to the e-mail address entered in the order immediately after the order is received.
3.6. The Supplier is obliged to send the User an e-mail confirming the order immediately after receiving the order to the e-mail address entered in the order. By accepting the Supplier’s order confirmation, the Purchase Contract is concluded.
- Purchase Contract concluded in the shopping cart – rights and obligations under the purchase contract, withdrawal from the purchase contract
4.1. The provisions of these terms and conditions, which relate to the relationship between the Supplier and the User based on the purchase contract concluded in the shopping cart (especially its conclusion, performance and settlement of claims) form an integral part of the agreement between the Supplier and the User.
4.2. The Supplier is obliged to deliver the service and the product to the User in the quantity, quality and manner according to the order, and deliver it to the User within the deadline corresponding to the information stated in the Offer.
4.3. The User is entitled to choose the method of payment of the purchase price within the order. In case more services or products from different suppliers are included in the order, the User has the option to pay the purchase price for the entire order with a single payment. The Provider is responsible for distributing individual payments to individual Suppliers in accordance with the relevant provisions of the business terms and conditions.
4.4. A user is entitled to withdraw from the purchase contract without giving any reason and without any penalty within 14 days of receipt of the product – physical goods. Withdrawal must be made in writing or by e-mail to the Supplier, and the withdrawal must be clearly identified by the purchase agreement (eg, a number communicated to the User in the order confirmation). The deadline is deemed to be complied with if the withdrawal from the Purchase Agreement is demonstrably sent to the Supplier until its expiration (until 24:00 on the last day of the deadline). In case of withdrawal, the User is obliged to return the Goods to the Dealer in perfect condition with all accessories and complete documentation (proof of purchase, instructions, warranty card) to the address of the Supplier’s registered office, or to another address, which the Supplier is responsible for to this end. To withdraw, the User is entitled to use the withdrawal form which is authorized to copy or print to the Supplier for the purpose of completing and sending it to the Supplier. The User is not obliged to comply with the provided form for the withdrawal, but acknowledges that he / she is responsible for fulfilling the content requirements of the withdrawal so that such withdrawal is considered valid.
4.5. The User is not entitled to withdraw from the purchase contract in cases specified in section § 1837 of the Civil Code, especially in the following cases:
4.5.1. The product has been customized;
4.5.2. The product delivered is perishable;
4.5.3. The product has been delivered in a sealed package, and has been removed from the package by the user and cannot be returned for hygienic reasons;
4.5.4. Supplied product or. its integral part is a computer program, audio or video recording, recorded on a tangible data carrier (CD, DVD, flash drive), and the user has broken the original packaging of such a tangible carrier (if the carrier is separately packaged);
4.5.5. The product is newspapers, periodicals or magazines;
4.5.6. The products are food, beverages or other ordinary consumer goods;
4.5.7. The products were digital content delivered not on a tangible medium with the prior express consent of the User before the expiry of the withdrawal period;
4.5.8. The product is service such as counseling, consultation that has already been provided or will only be provided.
4.6. If the User withdraws legitimately, the Supplier is obliged to return the paid purchase price within 14 days of withdrawal at the latest. In the event that the User does not receive the returned purchase price from the Supplier within the period specified in this Article, he is entitled to proceed pursuant to Article 7 hereof.
4.7. The Supplier is also obliged to return to the User the cost of delivery of the Goods to the User (postage, cash on delivery).
4.8. The cost of returning the Goods to the Supplier (in particular the postage for the delivery of the returned Goods to the Dealer) shall be borne by the User.
- Delivery of products and services, warranty for quality, claims
5.1. Delivery of products and services
5.1.1. Revonet enables the Users to process orders and send them to the Suppliers in accordance with Article 3.6. In case of problems with the delivery of products and services, quality guarantee or complaint problems, the User is entitled to contact the Provider, who guarantees the fulfillment of legal obligations by the Suppliers. If the Supplier breaches the obligation to deliver the product or service in accordance with the order, the User is entitled to proceed pursuant to Article 7 hereof.
5.2. Delivery of products and services that do not match the offer
5.2.1. If the User finds out that the product or service has been delivered to him in a way that does not comply with the offer in terms of quantity, quality and performance, the User shall immediately notify the Supplier in writing or via e-mail specified by the Supplier in the order confirmation. In the event that the User does not inform the Supplier in time, his / her claim for the removal of defects shall expire.
5.2.2. In the event that the Supplier does not comply with the User’s claims, the User is entitled to assert claims from the Guarantee pursuant to Article 7 hereof.
5.3.1.The warranty period starts to run from the takeover of the product – physical goods by the User. The warranty period is usually stated in the warranty card; The product quality guarantee – physical goods for the User is governed by the manufacturer’s warranty. The warranty period is provided by the Supplier upon request.
5.4.1. The User is entitled to file a complaint with the Supplier.
5.4.2. The time limit for settling the claim made by the User is 30 days, unless otherwise provided by law.
5.4.3. In the event of a claim due to a non-removable defect, the User is entitled to a replacement of the product or service or withdrawal from the contract.
5.5. Out-of-court settlement of consumer disputes
5.5.1. In the event of a dispute between a User who is a consumer within the meaning of Section §419 of the Civil Code and the Supplier, the User is entitled to submit a proposal for out-of-court settlement of the dispute to the Czech Trade Inspection for the purpose of concluding an agreement with the Supplier, via contact information available on the website www.coi .cz. Submission of the proposal and subsequent participation in the out-of-court settlement of the dispute is free of charge for the User, with any costs incurred in connection with the out-of-court settlement of the dispute being borne by each party separately. For the User, the out-of-court dispute resolution is voluntary.
5.5.2. Out-of-court settlement of disputes is governed by § 20d et seq. disciple. No. 634/1992 Coll. on consumer protection.
5.5.3. Users residing in another EU Member State,are entitled to apply for an out-of-court settlement of their dispute with the Supplier through the European Consumer Center in their country of residence; a list of relevant consumer centers is available on the European Commission website under http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm.
- Liability of the Provider and the Supplier
6.1. The Provider is an intermediary between the User and the Supplier, and is responsible for:
6.1.1. assigning the contents of the cart and handing over the orders of individual customers;
6.1.2. identify the Supplier in the system.
6.2. Supplier is responsible for:
6.2.1. the compliance of the data sent for display on www.revo-net.com, which is the subject of the offer;
6.2.2. compliance of information forming part of the offer with legal regulations (in particular copyright protection of used photographs, rights to use trademarks and other signs);
6.2.3. the completeness of the information that forms part of the offer, in particular for compliance with the requirements arising from consumer protection regulations as well as from special legal regulations regulating the relevant category of products and services.
6.2.4. timely confirmation of order;
6.2.5. timely delivery of the product or delivery of the service to the User;
6.2.6. the compliance of the dispatched product or delivery of the service with the offer and the order;
6.2.7. settlement of claims for defects in products and claims;
6.2.8. compliance with the prohibition on the use of personal data and the e-mail address of the User, provided by the Provider, for purposes other than processing the order, delivery of the service or product to the User.
6.3. In particular, the provider is not responsible for:
6.3.1. compliance with the law
6.3.2. the consistency of the offers with the product and service actually delivered;
6.3.3. timeliness of delivery
6.3.4. compliance with the Supplier’s purchase agreement outside the Revonet platform;
6.3.5. Settlement of claims for product defects or claims
6.3.6. damage incurred by the User or third parties as a result of the Supplier’s delay in delivery of the product or service,
6.3.7. improper or inappropriate selection of the product or service by the User;
6.4. Violation of the Supplier’s obligations in cases pursuant to Article 6.2 and 6.3 shall not affect the Operator’s Warranty pursuant to Article 7 hereof.
6.5. The Provider’s liability for the content of information supplied to the Supplier is governed by Act No. 480/2004 Coll. on some information society services.
- Purchase Price Guarantee and Money Back Guarantee.
7.1. The Provider provides the User with a Guarantee, ie, undertakes to pay the User a refund of the purchase price, provided that the conditions for payment of the purchase price compensation are fulfilled, as set forth below in these Terms. The guarantee applies only to products or services purchased at www.revo-net.com
7.2. Money Back Guarantee and Purchase Price Replacement helps the user and supplier communicate and troubleshoot any of the following:
7.2.1. The user has received a product or service that is different from the product or service under the order, and the Supplier fails to deliver the product or service that is in accordance with the order within 30 days of the User giving written notice.
7.2.2. The user has not received the product or service according to the order and the supplier has not delivered the product or service even within 30 days of being requested by the User to deliver the product and service.
7.3. Upon the Provider’s request, the User is obliged to provide him/to completeany information relating to the Order and to assert the User’s claims. Furthermore, the User is obliged to inform him without undue delay of any new facts that may affect the assessment of the User’s claim for performance of the Guarantee;
7.4. In the event that the conditions set out in Section 7.2 hereof are fulfilled, the Provider is obliged to compensate the User for the paid purchase price within 30 days of the entitlement to this compensation by the User.
- Rights and Obligations of the User, Rules for Posting Contributions
8.1. The User is entitled to inform the Provider of cases where a service or product was not delivered to the Supplier in time, or the delivered product was in any conflict with the purchase agreement, regardless of whether it is a purchase contract concluded in the shopping cart pursuant to article 3.6. ., or the purchase agreement concluded directly on the Supplier’s e-shop website pursuant to Article 3.5. terms and conditions.
8.2. Rules for inserting user reviews
8.2.1. User is allowed to insert user reviews via the Revonet interface. Reviews express his/her opinions only and do not express the views of the Provider. The Provider is not responsible for the truthfulness of the information presented in the reviews and for the compliance of this information with the law. Especially anonymous reviews should be received by Users as a subjective opinion, which in itself may not provide complete and true information about the quality of products, services or suppliers.
8.2.2. The Provider is entitled to remove any reviews without giving any reason. In particular, one that is contrary to law, good manners or is unrelated to the subject. The Provider is not obliged to inform the User about any removal of the review or to inform the User of any reasons for its removal.
8.2.3. Inserting user reviewsis free of charge and there is no reward for the User.
8.2.4. The User is obliged to refrain from entering personal data of persons of other persons, data on health status and other special categories of personal data and information that give the impression to other Users or Suppliers that the information is provided by the Provider or a person authorized by the User.
8.2.5. The Provider’s liability rules for the content of reviews and their removal are set out in the Rules of Liability for Content and Reviews below.
- Final Provisions
9.1. Change of Terms
9.1.1. The Provider is entitled to unilaterally change these Terms and Conditions, in particular due to changes in legal regulations, technological changes or due to the extension or changes of services provided by the Provider. The current version of the Terms and Conditions is always available at www.revo-net.com
9.2. Out-of-court dispute resolution
9.2.1. In the event of a dispute between the Userin accordance with Section §419 of the Civil Code, and the Provider resulting from the use of the Portal, the User is entitled to submit a proposal for out-of-court resolution of the dispute to the Czech Trade Inspection for the purpose of concluding an agreement with the Provider, via contact information available at website www.coi.cz. Submission of the proposal and subsequent participation in the out-of-court settlement of the dispute is free of charge for the User, with any costs incurred in connection with the out-of-court settlement of the dispute being borne by each party separately. For the User, the out-of-court dispute resolution is voluntary.
9.2.2. Out-of-court settlement of disputes is governed by § 20d et seq. disciple. No. 634/1992 Coll. on consumer protection. The petition to initiate out-of-court proceedings must contain the requisites according to § 20n of the Act. on consumer protection. A petition for out-of-court settlement of a dispute may be filed within 1 year of the date on which the User filed a claim with the Provider for the first time.
9.2.3 The possibility of submitting a petition for out-of-court settlement of a dispute with the Provider relates solely to disputes concerning the services of the Portal provided by the Provider, ie not to mutual disputes between the User and the Supplier.
9.2.4. Users have the option of communicating to the Provider any complaints and complaints about the activities of the Provider’s portal through the contact email@example.com.
9.3. The relationship between the Provider and the User is governed by these Terms and Conditions and by the laws of the Czech Republic, in particular Act No. 90/2012 Coll., The Civil Code.
9.4. In the event that any provision of these Terms and Conditions is invalid for any reason, this does not cause the invalidity or ineffectiveness of the other parts of the Terms.
9.5. For any communication with the Provider, the User is obliged to use the contact email: firstname.lastname@example.org
9.6. These Terms are available at www.revo-net.com.
9.7. These Terms are valid and effective on 8.4.2019.
Note: In case of any differences between the English and Czech language versions of this contract, the Czech version shall prevail.